IP Telephony Built for Your Business

IP telephony, or VoIP (Voice over IP), lets you make and receive calls over the internet instead of traditional phone lines. This technology offers far greater flexibility: your employees can use their business number from anywhere, take advantage of advanced features, and significantly cut their calling costs. For a business, it's a modern, cost effective, and scalable way to manage communications.

3CX is an IP telephony platform recognized worldwide for its power, flexibility, and rich feature set. It brings together calls, voicemail, video conferencing, chat, call queues, and much more, all in one system. We recommend it because it works just as well for a small business as it does for an organization with several hundred employees, and because it lets us build custom, reliable, cost effective solutions for our clients.

Microsoft Teams is excellent for internal collaboration, chat, and meetings between colleagues, but it wasn't originally built to be a true business phone system. To make real external calls with Teams, you often need to add extra licenses and calling plans, which drives up the bill. 3CX, on the other hand, is a complete phone platform that includes the essential call management features from the start: call queues, a call center, auto attendant, recording, detailed reporting, and much more, often at a significantly lower cost. For a business where the phone is an important work tool, 3CX delivers a richer, more cost effective experience. And here's the good news: the two aren't mutually exclusive. 3CX can integrate with Microsoft Teams, letting your employees keep collaborating in Teams while benefiting from a true business phone system. We help you determine the approach that fits your reality best.

We've been leaders in IP telephony integration since 2006. That long track record makes a real difference: we know the best practices, we anticipate challenges, and we configure your system to be reliable from day one. Choosing an experienced integrator helps you avoid the misconfigurations, disruptions, and frustrations often tied to a poorly planned phone system transition.

Our plan starts at $22.95 per month per extension, and the price adjusts based on the number of extensions: the bigger your team grows, the more cost effective each extension becomes. This plan is all inclusive, with a direct number per extension, unlimited calling across Canada and the US, unlimited SMS and MMS, unlimited call recording, and voicemail transcription. All with no long term contract.

No. We offer our IP telephony services with no long term contract, because we believe in earning your loyalty through the quality of our service rather than an agreement that ties your hands. This gives you the freedom to adjust your solution as your needs evolve, with no penalty or restrictive commitment.

Absolutely. It's one of the biggest advantages of IP telephony. With 3CX's mobile and desktop apps, your employees make and receive business calls from their cell phone, computer, or an IP phone, wherever they are. They always use their business number, which protects their privacy and provides a consistent experience whether they're at the office or at home.

Yes, in the vast majority of cases. Number porting lets you transfer your existing numbers to your new IP telephony solution, so your clients can keep reaching you with no change on their end. We handle the entire transfer process to ensure a smooth transition, with no interruption to your communications.

Yes. We host your phone system in our Canadian data centers. Your communications and call data stay under Canadian jurisdiction, which supports your compliance and gives you low latency along with optimal reliability. It's a significant advantage for businesses concerned about the sovereignty of their data.

Yes. Our IP telephony solutions are built for businesses with 1 to 500 employees. Whether you're a solo entrepreneur, a growing SME, or an organization with several hundred extensions, we tailor the solution to your size and needs. The platform scales easily: you add or remove extensions at the pace of your business.

This is a risk management question that often gets overlooked. Bundling voice, email, and video conferencing with a single provider can seem convenient, but it creates significant dependency: if that provider experiences a major outage, you lose every way of communicating all at once, often at the worst possible time. No provider is immune to a large scale failure or outage, not even the biggest ones. By keeping your telephony separate from your other tools, for example keeping email and collaboration on one side and voice with 3CX on the other, you build in natural redundancy: if one service goes down, the others keep working. It's a more resilient approach, and we help you design a communication strategy that reduces this single point of failure risk.

Yes. Since our IP telephony solution is entirely cloud based, we can deploy it anywhere in North America, regardless of where your offices or employees are located. Our head office is in Montreal, and we have a strong local presence in Quebec, including Greater Montreal, Quebec City, and Mauricie, but our plans include unlimited calling across Canada and the US and are a great fit for businesses with teams spread across multiple locations or working remotely across the continent.

Yes, and it's one of the biggest advantages of IP telephony. Even if your business is based in a single city, you can get local numbers from nearly any region of North America, and even from several other countries. This lets you offer a local number to your clients in Toronto, Vancouver, or the US, establish a presence in multiple markets, or make it easier for your teams abroad to be reached, all from a single, centralized phone system. It's a simple, cost effective way to expand your reach without opening a physical office.

It all starts with an analysis of your communication needs and the number of extensions required. We then propose a solution tailored to your business, configure your 3CX system, port your existing numbers, and train your employees. Our team ensures a smooth transition, then provides ongoing support and evolves your phone system over time.

Because we've been leaders in IP telephony integration since 2006, and we're a recognized Quebec based MSP that's been supporting businesses for over 20 years. What sets us apart: deep expertise with the 3CX platform, all inclusive plans with no contract, hosting in our Canadian data centers, solutions built for businesses with 1 to 500 employees, and a strong local presence in Montreal, Quebec City, and Mauricie. With Connextek, your communications are in good hands.